Privacy Policy

Last updated: 29 December 2024

1. Introduction

TaxRoo ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services at taxroo.com.au.

We comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) and applicable state and territory privacy legislation.

2. Information We Collect

2.1 Information You Provide

• Account information: email address, password (encrypted)
• Business information: ABN, business name, business type
• Financial data you enter: income figures, expenses, deductions
• Payment information: processed securely by Stripe (we do not store card details)

2.2 Information Collected Automatically

• Device and browser information
• IP address and approximate location
• Pages visited and features used
• Cookies and similar technologies

3. How We Use Your Information

We use your information to:

• Provide and maintain our tax calculation services
• Process your subscription payments
• Send important service updates and BAS reminders
• Improve and personalize your experience
• Respond to your inquiries and support requests
• Comply with legal obligations

4. How We Protect Your Information

We implement industry-standard security measures to protect your data:

• All data is encrypted in transit using TLS/SSL
• Data is stored in secure, encrypted databases
• Passwords are hashed using industry-standard algorithms
• Payment processing is handled by PCI-DSS compliant Stripe
• Regular security audits and monitoring

5. Sharing Your Information

We do not sell your personal information. We may share information with:

• Service providers: Supabase (database), Stripe (payments), Vercel (hosting)
• Legal requirements: When required by law or to protect our rights
• Business transfers: In connection with a merger, acquisition, or sale of assets

6. Your Rights

Under Australian privacy law, you have the right to:

• Access your personal information
• Correct inaccurate or incomplete information
• Request deletion of your data
• Opt-out of marketing communications
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

7. Data Retention

We retain your data for as long as your account is active or as needed to provide services. Financial data may be retained for up to 7 years to comply with ATO record-keeping requirements. You can request deletion of your account at any time.

8. Cookies

We use essential cookies to maintain your session and preferences. We may use analytics cookies to understand how our service is used. You can control cookies through your browser settings.

9. Third-Party Services

Our service integrates with the Australian Business Register (ABR) for ABN lookup. When you use ABN lookup, your query is sent to the ABR API. This is governed by the ABR's own privacy policy.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through a notice on our website. Your continued use of TaxRoo after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Email: privacy@taxroo.com.au